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Return Policy

TextContact us at customerservice@collectiblecomputerbugs.com within 7 days if you are disappointed for any reason with your purchase. We strive to improve our service all the time so please provide us with reasons for your return. We will issue a Return Authorization and a return address. When we receive the returned item we will gladly refund your purchase price and depending on how you paid for your purchase we will either credit your credit card account or send you a check. Please remember that the bugs you are purchasing are not toys. They are collectible items for static display and do not dance, sing or glow in the dark.

Shipping Policy

Orders are shipped out as they are received. They are sent directly to your address by the combined services of the South African Post Office (SAPO) and the United States Postal Service (USPS). Allow 10 to 14 days for delivery.

Shipping Charges are as follows.
1 to 4 Bugs - $ 6.00 Total
5 to 8 Bugs - $11.00 Total
8 to 12 Bugs - $15.00 Total

Please note that it costs us the same to ship one bug as it does to ship 2,3,or 4 Bugs. So the more you purchase the more the unit shipping cost goes down. For orders of more than 12 Bugs email us for a rate.

Damaged Goods Policy

While every care is taken to avoid damage by packing the items well, we cannot do much more than that. We have to consider where our responsibility ends and where the postal service's begin. We have not experienced many breakage problems and fortunately there is 'super glue', a small dab of which will take care of most small repair jobs. If however you consider the damage needs our attention, you can send it back to us and we will repair it or send you another one. We have one interesting tale of a damaged bug. A lady from Jamaica purchased one of our bugs, Bug Marley, from one of our CapeTown outlets and on returning to Jamaica she discovered her bug, that had been packed in her baggage, was damaged. She emailed us for a photo so that she could repair it herself.

Privacy Policy

For each visitor to our Web page, our Web server does not recognize any information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Terms of Use Statement
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
Special Bugs of the Month
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Canabug

Canabug

Price $9.00
Sale Price $8.00
George W Bug (with WMD)

George W Bug (with WMD)

Price $10.00
Sale Price $9.00
Good Luck Bug

Good Luck Bug

Price $9.00
Sale Price $8.00
Oh Bugger (English Bug)

Oh Bugger (English Bug)

Price $10.00
Sale Price $9.00
Rub a Bug Bug

Rub a Bug Bug

Price $10.00
Sale Price $9.00




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